Torquex

Improve the lifetime value of your customer.

Our Products

Torquex View

Technology

Torquex View enables a modular approach to capture and analyse huge amounts of data to power customer journey analytics and measure customer experience.

Senti View

headset

Unlock what your customers are saying. Sentiview provides sentiment analytics, operational insights and consolidates the unstructured data that exists in conversations you have with customers.

Intelli View

voice sound wave

Drive better customer experience and reduce operating costs by being able to automate conversations and business processes by empowering customer self service

Our Solutions

Torquex SAAS

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Whether its hosted or on-site or our Hosted Analytics product enables a modular approach to capture and analyse huge amounts of data from different business units to truly power your customer journey mapping.

Professional Services

Handshake

From initial installation, project audits, application & product support and quality assurance through to ongoing monthly  support we provide a range of professional services to ensure you maximise your investment.

Consulting Services

Conference

As specialists in big data we provide a range of consulting services to help unlock the power within your data. Services include customer journey mapping, contact centre process optimisation and more.

Customer Engagement Optimisation

Customer Engagement Software

Customer engagement optimisation graph

Customer Engagement Optimisation is about providing fast, efficient service that’s highly personalised and delivered consistently across whatever combination of channels a customer chooses.

Customer Engagement Analytics

analysing data

Customer Engagement Analytics captures the customer, the employee, the transaction, and the interaction data from different channels and systems and consolidates it on an intuitive dashboard.

Users of Customer Engagement Software

Technology

Whatever role you play within your business, you likely impact customer experience. The decisions you make about product, marketing, operations, call center, or even internal processes contribute to a customer’s single perception of your brand.